- Who Runs Dear Katie Brown?
Dear Katie Brown was founded by Katie Brown and Kristin Graham of Georgetown, Tx . Katie is the Creative Director and Kristin is Head of Shipping as well as customer service. Katie also manages our photography with special assistance from Tracy Cannon, owner of http://www.tracynicolephotographytexas.com/.
Our web design is run by Kristin and Chris Graham with special assistance from Danita Rambo and Laura White.
- How long will it take for my order to ship?
Our typical processing time is 3-5 days before shipment . We ship orders out Mon-Fri. Depending on our inventory and the day of the week that you purchased on, your order may ship as quickly as the next day. If you are concerned about the shipping time please send us a message and we will do our best to accommodate your need.
- Who makes the glitter products?
We make all of the products we sell. Katie designs each shade and hand mixes the glitter as well as the proprietary formula .
- Are Dear Katie Brown products Cruelty Free?
- Are Dear Katie Brown products Vegan?
We just revised our formula using Candelilla wax yay! However we cannot at this point guarantee that all of our individual eyeshadows are vegan. We love our vegan clients so if you would like to make sure the eyeshadows you receive are vegan just send us an email when you order and we will be happy to accommodate you .
It depends on the type of application you are looking for, if you are looking for just a touch of glitter, our pressed glitters can be applied with the tip of your finger without the use of a glitter glue or primer. However if you plan to apply the glitter with a brush to get a heavier or more opaque look to the glitter we highly recommend using Lit Cosmetics glitter glue, lash adhesive or any other stronger form of adhesive to hold the glitter in place.
- Is Dear Katie Brown looking for ambassadors ?
Yes! We are so excited to be accepting applications through our Glitter Squad Ambassador program! You can find all the information here .
Estimated shipping times
Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
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Returns & exchanges
We want you to be satisfied with all DearKatieBrown.com purchases. If there are any issues with your items please contact us at firstname.lastname@example.org and let us know.
If you want to cancel your order please contact us immediately or return the unopened shipping package within 10 days of receipt and we will refund your order.
Due to the nature of some of our products we are unable to accept returns on all cosmetics once they have been opened. However, we want you to have the best experience shopping with us so if you have any problems with your order please let us know and we will do our very best to make it right.